LeadConnector Money-Back Guarantee

One-year guarantee: at least one new client in 12 months, or your money back.

If you complete twelve consecutive months as an active LeadConnector subscriber, meet the requirements below, and have not signed a single new client who came through your LeadConnector account, Mountain Ridge Marketing will refund every subscription payment you made for LeadConnector during that period.

What counts as a new client

A new client means an executed buyer or seller representation agreement with a person who entered your LeadConnector account as a contact. It does not require a closed transaction.

Closings depend on financing, inspections, and market conditions that no marketing system controls. Signing the client is the point at which the system has done its job.

Requirements — all must be met

1
Maintain an active, paid LeadConnector subscription for 12 consecutive months. A failed payment that is corrected within 10 days of the failure does not count as a lapse. A payment left uncorrected beyond 10 days voids the guarantee.
2
Complete all five training modules within 30 days of receiving account access. Completion is recorded automatically in the training course.
3
Capture at least 200 contacts into your LeadConnector account, with contacts captured in at least 10 of the 12 months. It does not matter where they come from: funnel submissions, open houses, in-person events, and contacts you add yourself all count.
4
Respond to at least 90% of inbound lead messages within 2 business days. An inbound lead message means a reply from a contact expressing interest or asking a question. Automated replies, opt-out requests, wrong numbers, and spam are excluded. A response sent through any channel recorded in your account counts.
5
Keep your contact and conversation records intact for the full period. Deleting or bulk-removing records voids the guarantee.
6
Submit a claim using the form below between months 12 and 15 after your initial LeadConnector subscription date, including the signed certification.

Every requirement above is measured from activity your LeadConnector account records on its own. None of them depend on data you have to maintain by hand.

Mountain Ridge Marketing reserves the right to deny any claim where submitted documentation is incomplete, inconsistent with account data, or where account activity indicates contact or conversation records were removed or altered during the guarantee period. Claims will be reviewed within 30 days of submission.

Full refund if approved

If all requirements are met and your claim is approved, Mountain Ridge Marketing will refund all LeadConnector subscription payments you made across the twelve-month period, returned to the original payment method on file.

The refund does not cover usage charges billed to your own account wallet (SMS, email, and calling), which are passed through at cost and consumed as they are used. It does not cover third-party fees or any other product purchased separately.

Certification

“I certify that between [start date] and [end date] I did not execute a buyer or seller representation agreement with any person who entered my LeadConnector account as a contact.”

A valid claim includes the statement above, signed and dated. For this certification, a person entered your LeadConnector account as a contact if a contact record for that person exists in your account, however it was created.

Submit a claim

Last updated: September 21, 2026

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